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Diploma In IT Infra and System Management Course


This hands-on diploma program is designed to equip students with in-depth knowledge and practical skills required to manage modern IT infrastructure in small, medium, and enterprise environments. Covering everything from hardware fundamentals to server administration, networking, firewall and NAS management, email systems, Office 365, and data security, the course prepares learners to confidently support, maintain, and optimize IT systems.
Training is delivered by experienced IT industry professionals, ensuring real-world relevance, best practices, and career-focused guidance. Students will also gain practical exposure through a structured internship module, applying their skills in live IT environments.
Ideal for aspiring IT professionals, system administrators, and support technicians, this program builds a strong foundation for both employment and further certifications.

Course Highlights

1.

Hardware Fundamentals

2.

NAS Management

3.

Networking

4.

Desktop Administration and Support

5.

Server management

6.

Firewall Management

7.

Server Maintenance

8.

11 In-Depth Modules

9.

5+ Live Project

10.

100% Placement
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Learning Outcome


• The completion of this diploma will enable students to acquire the following skills.
• Students gain expertise in establishing and maintaining LAN/WAN computer networks.
• Students can install and configure Windows and Linux operating systems while managing the platforms through their lifecycle.
• Trained individuals can operate AWS or Azure cloud consoles and execute fundamental cloud tasks.
• The student performs system troubleshooting tasks, which include addressing connectivity problems and system performance lapses.
• Implement basic security protocols and backups.
• Students must understand IT service management (ITSM) practices and be able to apply them.
• ServiceNow, alongside JIRA and Freshdesk, represents ticketing tools that can be used for these purposes.
• Build readiness for global IT certifications.
• Students who take this course receive essential knowledge that allows them to pursue specialization in cloud computing as well as cybersecurity and system architecture knowledge.
  Read More
• You will know the types of content and their uses for various marketing purposes which engage the target audience.
• You will be able to do email marketing using a template and with segmentation to maximize marketing conversion. Along with conversion tracking.
• You will learn how to analyze and create reports of marketing performance like:- Website traffic, Website ranking, event tracking, user demographics, and user behavior by using Google Analytics and other analytic tools.
• You will acquire skills to make digital marketing strategies that achieve various kinds of business goals.
• You nnow how to make money online in blogging and affiliate products by using the Google AdSense tool.
• You will be skilled in various AI tools that increase your performance by up to 10X
• After completing this course you will get the knowledge and skills to plan, execute, and analyze overall marketing performance.
  Read Less

Diploma In IT Infra and System Management Course Content

  1. Introduction to hardware
  2. Difference between hardware and software
  3. Input devices
  4. Output devices
  5. Storage devices
  6. Processing devices
  7. Motherboard overview
  8. CPU (Central Processing Unit)
  9. RAM (Random Access Memory)
  10. Hard Drive vs SSD
  11. Power Supply Unit (PSU)
  12. External storage
  13. Printers, webcams, gaming devices
  14. How to assemble basic components
  15. Ports and connectors
  16. How CPU, RAM, and storage affect speed
  17. Importance of cooling and airflow
  18. Common hardware problems
  19. Basic diagnostic tools and techniques

2)  Desktop Administration and Support

  1. What is desktop administration?
  2. Difference between internet and website
  3. Website and its working
  4. Domain names and domain extension
  5. What are web servers and hosting?
  6. Types of Hosting
  7. How to Buy Domain and Hosting
  8. Role and responsibilities of a desktop support technician
  9. Installing Windows
  10. Initial setup (user accounts, basic settings)
  11. Hardware Drivers
  12. Updating operating systems and drivers
  13. Creating, modifying, and deleting user accounts
  14. Setting permissions and security
  15. Understanding admin vs standard users
  16. Disk management
  17. Installing common software
  18. Uninstalling and troubleshooting software
  19. Software licensing basics
  20. Setting up a wired/wireless network connection
  21. Understanding IP address, DNS, Gateway (basic level)
  22. Sharing files and printers over a network
  23. Troubleshooting Desktop Issues
  24. Basic troubleshooting steps and tools
  25. How to back up important data
  26. System restore points

3)  Networking
  1. Introduction to Networking
  2. Types of networks (LAN, WAN, MAN, PAN)
  3. Importance of networking in today's world
  4. IP Addressing (IPv4 basics)
  5. Subnetting (basic introduction)
  6. DNS, DHCP, Gateway, Router explained simply
  7. Difference between public and private IP addresses
  8. Network Devices
  9. Routers, Switches, Hubs, Access Points
  10. Cables: Ethernet (Cat5e, Cat6)
  11. Cable punching
  12. Wireless networking basics (Wi-Fi standards)
  13. Setting Up a Small Network
  14. How to connect devices in a LAN
  15. Basic router setup
  16. Network Troubleshooting Basics
  17. Checking IP configuration
  18. Ping command, Traceroute
  19. Diagnosing common issues
  20. Network Security Basics
  21. Introduction to firewalls
  22. Safe networking practices
  23. Basic idea of VPNs

4)   Email and Outlook Management
  1. Introduction to Email Systems
  2. What is an email system and how it works
  3. Key components of an email system (mail servers, clients, protocols)
  4. Types of email services (e.g., cloud-based, on-premises, hybrid)
  5. Overview of common email protocols
  6. Microsoft Outlook Overview
  7. Introduction to Microsoft Outlook and its role in email communication
  8. Setting up Outlook for the first time (account setup, connecting to mail servers)
  9. Configuring POP3, IMAP, and Exchange accounts in Outlook
  10. Understanding mail server settings (incoming/outgoing mail servers, ports)
  11. Troubleshooting common setup issues (connection problems, incorrect credentials)
  12. Creating and managing rules for automated email management
  13. Creating and managing appointments and meetings
  14. Setting up and managing automatic replies (Out of Office messages)
  15. Archiving and backing up emails
  16. Troubleshooting Common Outlook Issues
  17. Resolving connectivity issues with Outlook
  18. Repairing Outlook data files (.pst and .ost files)

5)   Server management
  1. Introduction to Server Management
  2. Types of servers (file server, web server, database server, etc.)
  3. Difference between desktop and server OS
  4. Importance of server management in IT infrastructure
  5. RAID (0, 1, 5)
  6. Windows Server Installation
  7. Overview of Windows Server editions (focus on latest version)
  8. System requirements
  9. Installation process (step-by-step)
  10. Initial configuration after installation (setting hostname, IP address, updates)

Introduction Active Directory (AD) Server

  1. Installing and configuring Active Directory Domain Services (AD DS)
  2. Creating a domain
  3. Managing users, groups, and computers in AD
  4. Organizational Units (OUs) and Group Policy basics

Introduction DHCP Server (Dynamic Host Configuration Protocol)

  1. Installing and configuring the DHCP Server role
  2. Creating and managing scopes
  3. Reserving IP addresses
  4. DHCP troubleshooting basics

Introduction to DNS Server

  1. DNS and its role in the Internet infrastructure
  2. Overview of DNS records (A, CNAME, MX, TXT, SRV, etc.)
  3. DNS resolution process
  4. Primary and Secondary DNS Server
  5. Installing and configuring DNS on a Windows Server (e.g., Windows Server 2019/2022)
  6. Configuring DNS zones (Forward Lookup Zones, Reverse Lookup Zones)

Terminal Server (Remote Desktop Services - RDS)

  1. What is a Terminal Server?
  2. Benefits of Remote Desktop Services (RDS)
  3. Installing RDS role
  4. Licensing basics (RDS CALs — introduce concept)
  5. Publishing RemoteApps
  6. Connecting users remotely to applications or full desktops

Introduction to File Servers

  1. Installing the File Server role
  2. Creating shared folders
  3. Setting permissions (NTFS permissions vs Share permissions)
  4. Mapping network drives

Introduction to IIS (Internet Information Services)

  1. Installing the IIS role
  2. Hosting a simple website
  3. Configuring basic security settings (firewall rules, permissions)

Introduction to Database Servers

  1. Installing Microsoft SQL Server (basic level)
  2. Understanding basic database concepts (tables, queries)
  3. Connecting applications to a database
  4. Simple backup and restore operations

Server Backup and Monitoring Basics

  1. Importance of backup and recovery
  2. Introduction to Windows Server Backup
  3. Basic server performance monitoring (CPU, RAM, Disk, Network)

6)   Switch Management
  1. Introduction to Switches
  2. Difference between hub, switch, and router
  3. Role of switches in a network
  4. Types of Switches
  5. Unmanaged vs Managed Switches
  6. Layer 2 vs Layer 3 Switches (basic explanation)
  7. How to connect a switch to a network
  8. Powering on and connecting devices (plug and play)
  9. Understanding ports and LEDs
  10. Switch Configuration Basics
  11. Accessing a managed switch (Console, SSH, Web GUI)
  12. Assigning IP addresses to switches
  13. Port Management
  14. Configuring port speeds
  15. Enabling/disabling ports
  16. Understanding duplex settings (full vs half duplex)
  17. Introduction to VLAN
  18. Benefits of VLANs
  19. Simple VLAN creation
  20. Switch Troubleshooting
  21. Checking port status
  22. Spanning Tree Protocol (STP)
  23. MAC address filtering
  24. Link aggregation Port security (PO, NIC teaming)
  25. Diagnosing connection problems
  26. Resetting a switch to factory settings

7)   Firewall Management
  1. Introduction to Firewalls and its role in network security
  2. Types of firewalls: hardware vs. software firewalls
  3. Stateful vs Stateless firewalls
  4. Firewall Architectures, concepts of zones (internal, external, DMZ)
  5. Firewall Configuration Basics
  6. Managing two or more WAN links
  7. Access rules and policies (allow/deny rules, time-based rules)
  8. App rules
  9. NAT rules
  10. Content filtering
  11. Intrusion Detection and Prevention Systems (IDS/IPS) integration
  12. Client VPN and site-to-site VPNs
  13. Best practices for rule creation and rule management
  14. Basic Firewall Troubleshooting
  15. Troubleshooting tools (ping, tracert, nslookup, netstat)

8)   NAS Management
  1. Introduction to NAS (Network Attached Storage)
  2. Difference between NAS, SAN (Storage Area Network), and DAS (Direct Attached Storage)
  3. Use cases for NAS in a network (home, small business, enterprise)
  4. NAS Hardware and Software Overview
  5. Key hardware components of a NAS device (CPU, RAM, storage drives)
  6. Overview of popular NAS vendors (e.g., Synology, QNAP)
  7. Setting Up a NAS System
  8. Basic configuration and initial setup (setting IP address, creating volumes)
  9. Configuring RAID in a NAS system
  10. Creating storage volumes and shared folders
  11. Setting folder permissions (e.g., read-only, read-write)
  12. User and group management for NAS access
  13. Mapping shared folders to clients (Windows, macOS)
  14. Configuring remote access to the NAS (VPN, Web Access, File Sync)
  15. Data Protection and Backup Strategies
  16. Importance of regular backups
  17. Setting up automated backups (internal, cloud-based)
  18. Snapshot and versioning for file recovery
  19. Configuring backup software with NAS
  20. Monitoring NAS health and performance (disk health, network usage)
  21. Using system logs and alerts for troubleshooting
  22. Replacing failed drives and rebuilding RAID arrays

9)   Server Maintenance, Monitoring and Data Backup
  1. Introduction to Server Maintenance
  2. Preventive maintenance
  3. Corrective maintenance
  4. Predictive maintenance
  5. Server Maintenance Best Practices
  6. Hardware maintenance
  7. Operating system (OS) maintenance
  8. Monitoring tools
  9. Importance of data backup
  10. Backup types: Full Backup, Incremental Backup, Cloud Backup
  11. Backup schedules and retention
  12. Choosing a backup solution
  13. Backup storage types

10)  Basics of Office 365 Administration
  1. Introduction to Microsoft 365 (Office 365)
  2. Microsoft 365 Editions (Business Basic, Business Standard, E1, E3, E5)
  3. Understanding Microsoft 365 Admin Center
  4. Managing Users
  5. Managing Groups
  6. Managing Licenses and Subscriptions
  7. Basic Security and Compliance Management
  8. Email Management (Exchange Online Basics)
  9. Microsoft Teams Administration Basics
  10. SharePoint Online and OneDrive Basics

11)   Basics Virtualization
  1. Introduction to Virtualization
  2. Key Virtualization Concepts
  3. Common Virtualization Platforms
  4. Setting Up a Basic Virtual Environment
  5. Server Virtualization with Hyper-V
  6. Resource Management and Optimization
  7. Virtual Networks
  8. Backup and Recovery in Virtualization
  9. Virtualization Security Basics
  10. Introduction to Cloud Virtualization

12)   Internship Training Program

  1. Introduction to Internship Training
  2. Overview of Real-World IT Infrastructure
  3. Helpdesk and IT Support Activities
  4. Hardware Maintenance and Troubleshooting
  5. Server Management Tasks
  6. Networking Tasks
  7. Security and Compliance Tasks
  8. Office 365 and Email Administration
  9. Documentation and Reporting
  10. Evaluation and Final Presentation

Jobs you will get after completing course


After graduating from this diploma program, students find work opportunities in both IT fields and non-IT sectors. Continuously seek qualified personnel who can oversee their tech infrastructure.

Job profile

After completing this course

Average salary

( 1+ year experience)
IT Support Engineer 20k - 32k
Desktop Support Engineer 20k - 25k
Technical Support Executive 20k - 45k
Network Support Engineer 30k - 50k
Network Administrator 40k - 60k
NOC (Network Operations Center) 25k - 40k
System Administrator 30k - 40k
Windows Server Administrator 35k - 42k
Windows Server Administrator 42k - 48k
Windows Server Administrator 12k - 35k

Features & Facilities



Student Reviews


ifda students review
Aarav M
Student
Google Review 

I used this course as a stepping stone to transition from the retail industry into the IT field. The structured content, hands-on labs, and real-world Linux server projects made a significant difference in my learning journey. The practical experience I gained through these exercises not only boosted my confidence but also helped me build a strong foundation in IT. I truly appreciated how the course emphasized applicable skills, making the career switch smoother and more achievable.

ifda students review
Shruti Trikey
Student
Google Review 

Everything about the course was incredibly practical, which made the learning experience both enjoyable and impactful. I especially appreciated how we were trained to work with real-world tools and scenarios, including cloud platforms and ticketing systems. It felt less like a classroom and more like on-the-job training, which prepared me well for the actual demands of an IT role.

ifda students review
Imran Sheikh
Student
Google Review 

As a matter of fact, I had zero background in IT, but in a BPO, I’m now working as their tech support team." Worth it.


Frequently Asked Questions

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In other words, it is maintaining hardware, software, networks, cloud services, and other tech resources that keep an organization’s operations running.

Absolutely, it is best for students or professionals without a technical background to kickstart their IT careers.

Absolutely. In fact, it focuses less on software development and more on systems, networks, and the cloud.

Getting certifications such as CompTIA A+, Network+, CCNA, AWS Cloud Practitioner, and ITIL Foundation comes in handy to boost your resume.

You will work with operating systems (Windows/Linux), virtualization software, cloud consoles, and monitoring and ticketing tools.

If you do IT infrastructure or IT support-type work, then most students get jobs within 3–6 months after completion.

Salaries start at ₹2.5 LPA, which goes up to ₹4.5 LPA once you have certifications and experience.

You have a BCA or B.Sc. in IT and can go for specialities like cyber security, DevOps, cloud computing, and so on.

Our Alumni Works At
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